Shopping.
Q:What should I do if the size on the label is different from what I have ordered?
A:The sizes shown on the website are converted to international sizes before the product is sold, which is standard and routine. Therefore, if you find that the size you get is not the same as the one shown on the website, don't panic and worry. The one we sent you is the correct size. Put them on first and see how they turn out. If they don't fit you, you can definitely return them. (Please check our return policy).
Q:Why is the color of the clothes I received a little different from what I saw online?
A:The camera's perspective and the level of lighting may cause a little color difference. We hope you can understand us. If it doesn't affect the appearance and your mood, we hope you can keep the garment. We will give you a promo code as compensation for future purchases. However, we will do our best to prevent this from happening.
Q:Do you have a store address?
A:We just do business online.
Q:Where do you get our clothes from?
A:All the clothes are from top brands in China. Therefore, quality, fabric and design are guaranteed so that we can build our reputation and provide the best service to our customers.
Q:How do I use a discount code?
A:If you have a discount coupon, when you go to the "checkout" page, you may find an option where you need to enter a number and that's how you can use it.
Q:Not sure about a size or have a fit question. How do I find this information?
A:Please refer to the size guide on our product detail page for general information about sizing. If you still have specific questions about the fit of an item or the measurement guide, please email our Customer Service Department.
Q:Why has my order been cancelled?
A:Due to an unforeseen event, the item you ordered is suddenly out of stock and no longer available. We promise that such cases are rare. However, if an item in your order is truly unavailable, we will contact you within 24 to 48 hours to inform you of the order cancellation. If your order contains other items, those items will still be shipped to you and the unavailable item will be removed from your order for a refund.
Q:I need to change my order, what should I do?
A:If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!) . Once the package has been processed and sent to the post office, we will not be able to make any changes.
Q:Can I get more information about a product?
A:We try to publish useful information about all of our products to help you buy the best thing for you. Each product page includes dimensions, detailed descriptions, and most importantly, lots of pictures. If you feel we have any further information that needs to be put up to help you, just let us know what information you would like to see and we will do our best to include it.
Q:Can I purchase any of the catalogs?
A:We have so many new products every week, hundreds of products on our website, and with the ever-changing fashion news, trend features and advice, it's simply impossible for a paper catalog to keep up. Instead, we prefer to focus our efforts on providing our customers with a website where you can buy what you want, when you want, 24 hours a day, 7 days a week, and we believe that the pictures and runways give you a more realistic view of the items you want.
Payment.
Q:How do I pay for my order?
A:We like to give you plenty of payment options: we accept Visa, MasterCard as our secure payment method and accept a variety of credit or debit cards. We also take security very seriously, so your information is safe with us.
All credit and debit card holders are verified and authorized by us and the card issuer to maintain security and prevent fraud.
Q:What currencies can I use?
A:The following currencies are available. US Dollar, Euro, UK Pound Sterling, Canadian Dollar, Australian Dollar, Norwegian Krona, Swiss Franc, Swedish Krona, Polish Zloty, Danish Krone, Japanese Yen, and Hong Kong Dollar.
Q:Is it safe to use my credit card on the website?
A:Please don't worry, ordering on our website is secure.
We use industry standard encryption technology to transmit and receive customer data exchanged with our web servers. Your credit card information will not be compromised.
At checkout, when you enter your credit card and personal information in our online store, you will use Secure Socket Layer (SSL) technology to pass the information securely to us. Feel free to select your favorite items on our website.
Q:Why is my credit card being declined?
A:Your credit card may have been declined for any of the following reasons.
The card may have expired. Check if your card is still valid.
You may have reached your credit limit. Contact your bank to check if you have not exceeded your authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you are using the latest version of your web browser. It may be because you have some plug-ins installed in your browser. Please clear the cookie restart your browser and try again.
Q:Am I being charged twice?
A:Your credit card will only be charged once after your order has been shipped.
If you have just placed an order, all you will see on your bank account is authorization. This is a common bank practice for processing credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 to 72 hours.) If you need help expediting the process, you can contact the credit card's issuing bank.